Kebijakan Privasi

1. Overview

Vortap ("we", "us") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Service. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Account information: email address and username provided at registration;
• Usage data: API call logs, model usage, token consumption statistics;
• Payment information: top-up history (we do not store full card numbers — payments are processed by third-party providers);
• Device & logs: IP address, browser type, OS, access timestamps;
• Communications: support requests or emails you send us.

We do not persist the prompts or responses sent through your API calls to upstream models (unless you have subscribed to a logging feature).

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service;
• Process transactions and send invoices;
• Send service notifications (e.g., low-balance alerts, API anomalies);
• Analyze usage trends to improve the product experience;
• Comply with legal obligations;
• Maintain platform security and detect fraud.

4. Information Sharing

We do not sell or rent your personal information. We may share it with third parties in the following circumstances:

• Upstream AI providers: your API requests are forwarded to the respective model provider, subject to their privacy policy;
• Payment processors: necessary information is passed to third-party payment channels when processing top-ups;
• Legal requirements: disclosure required by law, regulation, or government authority;
• Business transfers: information may transfer in the event of a merger or acquisition.

5. Cookies and Tracking

We use cookies and similar technologies to maintain login sessions, remember preferences (e.g., dark/light theme), and analyze traffic sources. You can manage cookies in your browser settings, though some features may be limited if cookies are disabled.

6. Data Security

We employ industry-standard security measures (including HTTPS encryption and access controls) to protect your data. However, no network transmission or storage system is completely secure.

7. Data Retention

We retain your data for the duration of your account and for a reasonable period after deletion (generally no more than 90 days) to meet legal and dispute-resolution requirements. You may request account deletion and data removal at any time; we will process this as quickly as legally permitted.

8. Your Rights

You have the right to:

• Access and correct your personal information;
• Request deletion of your account and related data;
• Object to or restrict certain data processing;
• Receive a portable copy of your data.

To exercise these rights, email us at support@vortapapi.com.

9. Children's Privacy

The Service is not directed at children under 16. If we discover we have inadvertently collected data from a minor, we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted here with an updated date. Significant changes will also be communicated by email. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

For questions about this policy or privacy-related requests, contact us at:

support@vortapapi.com